BBAC statement to clients in light of recent measures to contain spread of COVID-19

In accordance with the decisions of the Council of Ministers and in response to the latest statement of the Association of Banks, in preservation of the public safety of our customers and bank employees amid the spread of the Coronavirus (COVID-19), we would like to inform you, our valued customers, that we are available to serve you at the following branches from Monday to Friday (excluding Saturdays), in order to complete the payment of salaries and to secure urgent business operations for commercial and industrial companies, especially those related to food safety and medical supplies, from 8:30 am until 12:00 pm with pre-booked appointments. To book your appointment, kindly contact the branch.

- Clemenceau
- Kaslik
- Ferzol
- Aley - Baqaa
- Tripoli – Mina
- Tyr

Our ATMs will remain at your service for cash withdrawals in Lebanese Pounds, and for cash and cheque deposits.

You can also always use our online banking services and mobile app, or get in touch with us by calling our Customer Care center available around the clock on 01- 366 921, to help you with everything related to debit and credit cards, or any other services.

We thank you for your understanding during these difficult circumstances, and we wish you safety, always.

عملًا بمقررات مجلس الوزراء وتجاوبًا مع بيان جمعية المصارف الاخير حفاظًا على السلامة العامة لعملائنا وموظفي المصرف، وسط انتشار فيروس الكورونا (COVID-19)، يهمنا ابلاغكم عملائنا الكرام أننا متوفرون لخدمتكم في الفروع التالية حصرًا من الأثنين إلى الجمعة (باستثناء ايام السبت)، لإنجاز دفع الرواتب ولتأمين العمليات التجارية الملحة للشركات التجارية والصناعية لاسيّما المتعلقة بالأمن الغذائي والمستلزمات الطبية، من الساعة ٨:٣٠ صباحا حتى ١٢:٠٠ ظهرًا بحسب مواعيد مسبقة. لحجز مواعيدكم، الرجاء الاتصال بالفرع.

 كليمنصو -
 كسليك -
 الفرزل -
 عاليه - البقعه -
 طرابلس - الميناء -
صور -

وتبقى أجهزة الصراف الآلي في خدمتكم لعمليات السحب بالليرة اللبنانية وللإيداعات النقدية والشيكات.

كما يمكنكم دائماً استخدام الخدمات المصرفية عبر الإنترنت والموبايل والتواصل معنا عبر الاتصال بمركز خدمة الزبائن المتوفر على مدار الساعة على الرقم ٩٢١ ٣٦٦-٠١ لمساعدتكم في كل ما يتعلّق ببطاقات الدفع والائتمان وأي خدمة أخرى.

نشكر لكم تفهمكم في هذه الظروف الصعبة ونتمنى لكم السلامة على الدوام.

BBAC is one of the first Lebanese banks in Cyprus to apply PSD2 on its new Digital Banking Platform

In its constant aim to boost customers’ banking experience, BBAC has recently launched a new Digital Banking Platform for its customers in Cyprus. With a fresh look and feel and innovative features and functionality, the platform also supports EU’s Revised Payment Services Directive (PSD2) - a directive aimed at providing increased flexibility and security to customers in the execution of electronic payments within the EU. PSD2 ensures more transparency as well as greater customer choice and control over financial assets and personal data. Its objectives are to make payments safer and increase customers’ protection when transacting online.

The directive ushers in a new era of ‘Open Banking’, where customers are granted unprecedented freedom in how they access financial services and an increasing level of control over how, when, and where they use their banking services. With the application of PSD2, BBAC’s Digital Banking Platform for Cyprus now allows customers to link their accounts at BBAC and other financial institutions across EU to a regulated Third Party Provider (TPP) in order to transfer money securely between these accounts and have a consolidated financial overview of balances and transactions. Customers will also be able to give permission to a regulated TPP to initiate payments from their accounts on their behalf, noting that regulated TPPs will not, under any circumstances, gain access to customers’ accounts unless they have been given explicit consent to do so.

“As a customer centric bank with an innovative mindset, we believe it is extremely vital that we embrace major technological developments as opportunities to further innovate and develop, especially that we are surrounded by disruptive technologies that are changing the face of the world as we know it. This is why we have recently undertaken concrete steps to be more digitally mature through the implementation of our new Digital Banking Platform for Cyprus, and have actively embraced the new open payment landscape, which we believe will both benefit and invigorate our customers”, said Mr. Nadim Hamadeh, BBAC’s AGM for Banking.

“Additionally, at BBAC, we aim to reach the perfect balance between technical developments and security advances by investing in improving our customers’ experience while ensuring their funds and data are protected. With this in mind, our customers can expect to be kept informed about the safety and security regulations of transacting online under PSD2”, he added.

BBAC awarded “Best Bank for Banking Services Quality”

BBAC has once again established its excellence in the banking field and in the services it provides to its customers. The Bank was awarded the "Best Bank for Banking Services Quality" by the ‘World Union of Arab Bankers’ at the 2019 Arab Banks Awards and Commendations of Excellence 5th annual ceremony. The event was held at Beirut Waterfront Center and attended by senior bankers and VIPs from international and regional institutions.

The award was granted to BBAC's Chairman and General Manager, Sheikh Ghassan Assaf, who expressed his gratitude to the World Union of Arab Bankers for their appreciation of the bank's efforts to elevate the quality of banking services to a higher level. “BBAC receiving this award is a sign of our customers' trust in us as we always strive to enhance our products and services to meet the needs of our customers and to strengthen our relationships with them. What differentiates us at BBAC is our dedication to care that motivates us to grow and inspires us every day to give our utmost as a bank to our customers as well as community”, Sheikh Assaf commented.

This is not the first time that BBAC receives an award from ‘World Union of Arab Bankers’. In 2016, it won the “Best Customer Service Bank” award in addition to "Best Brand Identity and Slogan” award in 2018.

It is worth mentioning that the awards of excellence and achievement of banking are granted annually according to the criteria and requirements determined by the ‘World Union of Arab Bankers’, a banking group consisting of 600 members spread around the Arab world and some other foreign countries. World Union of Arab Bankers also publishes a specialized magazine in Banking and Finance called “Executive Magazine” that hosts ceremonies awarding for the achievements of Arab banks.